Description of Goods

Every care has been taken to ensure that the descriptions, colours and specifications are correct at the time of publication. All sizes are approximate.

We offer a detailed description of all goods and imagery to assist, however we cannot be held responsible for any differences in colour variations due to different viewing systems by customers.

Prices and Payment Methods

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) are inclusive of UK sales tax (VAT) at the current rate. All prices may be subject to change without notice.

While we try and ensure that all prices on Fawn and Grey are accurate, errors may occur. If we discover an error we shall inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel, and you have already paid for the goods or services, you will receive a full refund.

Payments can only be made via BACS and Paypal. Please note you do not need an account to to pay through Paypal.

We reserve the right to cancel your order upon failure of payment.

Customers within the EU are protected by distance selling regulations. You therefore have the right to cancel your order up to 7 days from the day of receipt of goods. Cancellation must be made within 7 working days and received in writing. If items have already been despatched they need to be returned to Fawn and Grey, and at the customers own cost.

Orders

All orders placed on this website are binding on your behalf. When you place an order via our website, we will treat that as an offer to buy.

All orders received via the website will be acknowledged by an order confirmation e-mail at which time we enter into a contract with you.

If a confirmation e-mail is not received, your order may not have been received and you should contact us to confirm this.

We are unable to redirect orders once they are on their way to you so please make sure that all your details are correct.

Goods advertised may have become unavailable. If, in the unlikely event that certain goods advertised are not available, you will be contacted via e-mail to arrange a refund or replacement.

Cancelling an Order Before Despatch

Under the United Kingdom’s Consumer Contracts Regulations you have the right to cancel your order before the point it has been dispatched and obtain a full refund. Please contact us as soon as possible and if the order status is still processing it may be possible to cancel your order before it is dispatched.

Email Policy/Privacy Policy

If you provide us with your personal contact details we confirm these are only used to process and send your order and will not be distributed to solo or third parties for any other use or sales. Payment details and transactions online are secure and protected through PAYPAL. We do not store your debit/credit card data.

Please note that from time to time we may contact you via email or newsletter regarding our products and services.